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Kabbu Mart

Return Policy

Effective from 01 Oct 2001 · Version 1

Last updated: 12 October 2026. Effective from: 12 October 2026.

We want you to be happy with every order from Kabbu Mart (Navneet Sogani, Proprietorship, GSTIN 08AGCPS3507N1Z2). If something is wrong with your product, this policy explains how to return it or get a replacement.

1. When you can return an item

You can request a return within 7 days of delivery if the item is:

  • defective or not working properly;
  • damaged in transit;
  • the wrong item (different product, size, colour or variant from what you ordered); or
  • materially not as described on the product page.

The 7 days are counted from the date shown as delivered on the courier tracking. Returns for change of mind are not accepted, so please check the size, specifications and product description before you order.

2. Items that cannot be returned

  • Innerwear and other intimate apparel.
  • Personal care and hygiene items once opened or used (for example grooming products and personal massagers).
  • Consumables, such as food, supplements and items with an expiry date.
  • Customised or personalised items made for you.
  • Items marked "non-returnable" on the product page.

These items are accepted back only if they arrive defective, damaged or wrong. Please follow the same steps below, with proof.

3. Proof we need: unboxing video or photographs

To protect you and us from false claims, please record an unboxing video from the moment you open the sealed parcel, or take clear photographs of:

  • the outer parcel, with the shipping label visible;
  • the product and its packaging, showing the defect or damage; and
  • any wrong item received, with its label or tag.

Requests without such proof may take longer to process or may be declined.

4. How to request a return

  1. Open My Orders on kabbumart.com, choose the order and select Return, or email info.kabbumart@gmail.com, or call +91 63783 51784 (Monday to Saturday, 10:00 AM to 6:00 PM IST).
  2. Give your order number, the reason and the photographs or video.
  3. We review the request within 2 business days and tell you the decision by email, SMS or WhatsApp.
  4. If approved, we arrange a free pickup from your address through our courier partner. In a few pincodes where pickup is not available, we will tell you how to send the parcel back and refund the shipping cost.
  5. Pack the item securely in its original packaging with all tags, accessories and the invoice, and hand it over to the courier.

5. Condition of the returned item

Items should be unused (except for testing a defect), unwashed, and with original packaging, tags, manuals and free gifts. We may refuse a return where the item shows signs of use, damage or alteration after delivery that is not caused by us.

6. Replacement or refund

You can choose a replacement or a refund. A replacement is subject to stock availability. If the same item is not available, we will refund the amount. Refunds follow our Refund Policy: to the original payment method within 7 to 10 business days after approval, and for Cash on Delivery orders by UPI or bank transfer.

7. Return shipping cost

There is no charge to you when the return is approved because the item was defective, damaged, wrong or not as described. We arrange the pickup and bear the cost.

8. Warranty

Where the manufacturer offers a warranty on a product, it is mentioned on the product page. After the 7-day return window, warranty claims are handled under the manufacturer's terms, and our team will guide you on how to claim. Warranty does not cover damage caused by misuse, water, drops, unauthorised repair or normal wear and tear.

9. Items delivered by partner warehouses and imported items

The same 7-day policy applies to items shipped from partner warehouses and to imported items. Pickup and inspection for such items may take a little longer, and we will keep you informed.

10. Refused or undelivered parcels

If you refuse a parcel at the door or are not available for delivery, the courier returns it to us (RTO). Please read the Cancellation Policy and the Refund Policy for how this is handled.

11. Contact

Kabbu Mart, F.No. 141/C-106, Rama Krishna Apartment, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020. Email: info.kabbumart@gmail.com. Phone: +91 98290 00051 or +91 63783 51784.