Last updated: 12 October 2026. Effective from: 12 October 2026.
This policy explains how an order placed with Kabbu Mart (Navneet Sogani, Proprietorship, GSTIN 08AGCPS3507N1Z2) can be cancelled, by you or by us.
1. Cancelling before dispatch: free
You can cancel an order free of charge at any time before it is dispatched. To cancel:
- Sign in, open My Orders and choose Cancel Order; or
- Email info.kabbumart@gmail.com or call +91 63783 51784 (Monday to Saturday, 10:00 AM to 6:00 PM IST) with your order number.
Most orders are packed within 1 to 2 business days of confirmation, so please cancel as early as possible. The order status on your order page shows whether the order is still cancellable. Once a courier tracking number has been generated, the order is treated as dispatched.
2. Cancelling after dispatch
After dispatch, an order cannot be cancelled through the website. You have two options:
- Refuse the delivery when the courier arrives. The parcel then returns to us as an RTO (return to origin).
- Accept the delivery and, if the product is defective, damaged, wrong or not as described, request a return within 7 days under our Return Policy.
For a prepaid order that comes back to us as an RTO, the product amount is refunded after the parcel reaches us and is checked. The forward shipping charge may be retained. For a Cash on Delivery order, nothing is due from you, but please see section 5.
3. Orders from partner warehouses and imported products
Some products are shipped directly from a partner supplier's warehouse. For these products, we place the order with the supplier soon after your order is confirmed. If you want to cancel, please contact us immediately. If the supplier has already shipped, the order is treated as dispatched. Imported products that have already left the supplier's warehouse cannot be cancelled.
4. Cancellation by Kabbu Mart
We may cancel an order, and will inform you, when:
- the product is out of stock or is no longer available from our supplier;
- there is an obvious pricing or product information error;
- the delivery pincode cannot be served by our courier partners;
- our team cannot reach you to confirm the address or an order that needs confirmation, particularly a Cash on Delivery order;
- we suspect fraud, misuse of offers, or a breach of our Terms and Conditions; or
- the payment was not completed or could not be verified.
If you had already paid, you will receive a full refund as described in the Refund Policy.
5. Repeated refusal of Cash on Delivery orders
Every refused Cash on Delivery parcel costs shipping both ways. If a customer repeatedly refuses COD orders, we may stop offering COD to that phone number or address, and ask for prepayment instead. This does not affect your right to cancel before dispatch or to return a faulty item.
6. Refund after cancellation
| Order type | Refund |
|---|---|
| Prepaid order cancelled before dispatch | Full amount to the original payment method. We start the refund within 2 business days, and it reaches you within 7 to 10 business days after approval. |
| Cash on Delivery order cancelled before dispatch | Nothing to refund, as no payment was taken. |
| Payment deducted but order failed | Automatic reversal in 5 to 7 business days. |
7. Cancelling part of an order
If your order has several items and you wish to cancel only some of them, please contact us before dispatch. We will cancel those items if possible and refund their value. Shipping charges for the remaining items may be adjusted according to the free-shipping rule shown at checkout.
8. Contact
Email info.kabbumart@gmail.com or call +91 98290 00051 or +91 63783 51784. Address: F.No. 141/C-106, Rama Krishna Apartment, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020.