Last updated: 12 October 2026. Effective from: 12 October 2026.
Your satisfaction matters to us. If you have a complaint about a product, an order, a payment, a refund, our service, the content on this website or the handling of your personal data, you can write to our Grievance Officer. This page is published as required by the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.
Grievance Officer
- Name: Navneet Sogani
- Designation: Proprietor and Grievance Officer, Kabbu Mart (Navneet Sogani, Proprietorship, GSTIN 08AGCPS3507N1Z2)
- Address: F.No. 141/C-106, Rama Krishna Apartment, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020, India
- Email: info.kabbumart@gmail.com
- Phone: +91 98290 00051
- Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (closed on Sundays and public holidays)
How to file a complaint
- Write to info.kabbumart@gmail.com with the subject "Grievance", or send a letter to the address above.
- Give your name, phone number, email address and order number (if the complaint is about an order).
- Describe the problem clearly and attach photographs, videos, screenshots or invoices that support your complaint.
- Tell us what resolution you expect.
For a quicker solution, you may first contact our support team at +91 63783 51784. If your problem is not solved there, please escalate it to the Grievance Officer.
Our timelines
| Step | Time |
|---|---|
| Acknowledgement of your complaint, with a complaint reference number | Within 48 hours |
| Redressal (resolution) of the complaint | Within 30 days of receiving it |
If we need more information, we will ask you for it, and we will keep you informed of progress by email or phone. Where the complaint is complex, for example one involving a courier investigation, we will tell you the reason and the expected date.
Privacy and data complaints
To access, correct or erase your personal data, to withdraw your consent, or to complain about how your data is handled, write to the same email address with the subject "Privacy request". Please see our Privacy Policy for your rights.
Content complaints
If you find content on this website, such as a review, that is unlawful, infringes your rights or is misleading, please send the web address and the reason to the Grievance Officer. We will examine it and act as required by law.
If you are not satisfied
If you are not satisfied with our response, you may approach:
- the National Consumer Helpline (toll-free number 1915, or consumerhelpline.gov.in); and
- the District Consumer Disputes Redressal Commission that has jurisdiction, or file an online complaint through the e-Daakhil portal.
Under our Terms and Conditions, courts at Jaipur, Rajasthan have jurisdiction over disputes, without affecting your statutory rights as a consumer.
Other policies
For returns, refunds and cancellations, please see the Return Policy, Refund Policy and Cancellation Policy. Most order issues are solved faster through those steps.