Last updated: 12 October 2026. Effective from: 12 October 2026.
This policy explains when and how Kabbu Mart (Navneet Sogani, Proprietorship, GSTIN 08AGCPS3507N1Z2) refunds your money. It should be read together with our Return Policy and Cancellation Policy.
1. When you are eligible for a refund
- You cancelled the order before it was dispatched.
- Your return request for a defective, damaged, wrong or not-as-described item was approved (see the Return Policy).
- We cancelled the order, for example because the item was out of stock, the pincode could not be served or a pricing error was found.
- The order was returned to us undelivered (RTO) and it was a prepaid order.
- Your payment was deducted but the order was not created (failed payment).
- A replacement is not possible because the item is no longer available.
2. How the refund is paid
| Situation | Refund method | Timeline |
|---|---|---|
| Prepaid order (UPI, card, net banking, wallet) | To the original payment method | 7 to 10 business days after approval |
| Cash on Delivery order | By UPI or bank transfer to the account details you give us | 7 to 10 business days after approval |
| Failed payment where money was deducted | Automatic reversal by the payment gateway or bank | 5 to 7 business days |
Business days are Monday to Saturday, excluding public holidays. The exact time to see the money in your account depends on your bank, card issuer or wallet provider after we have sent the refund. You will receive a message on email, SMS or WhatsApp when the refund is initiated.
3. What is refunded
- The price you paid for the item, including GST.
- Shipping charges and the COD fee, when the refund is due to our mistake (defective, damaged, wrong or not-as-described product) or when we cancel the order.
- If you cancel before dispatch, the full amount you paid is refunded.
- If a prepaid order is returned to us because you refused delivery or were not available at the address, we refund the product price after the parcel reaches us. The forward shipping charge may be retained, as it has already been spent on dispatch.
Discounts and coupon values are refunded only to the extent that you actually paid. When only part of an order is returned, the refund is calculated item by item.
4. Approval of refunds after a return
After you raise a return request with photographs or an unboxing video, we review it within 2 business days. If it is approved, we arrange a pickup or give you instructions. When the item reaches us, we inspect it, and we normally approve the refund within 2 business days of receiving it. The 7 to 10 business day period starts from the date of approval. If we reject a refund, we tell you the reason by email or message.
5. Non-refundable items
Refunds are not available for items that are not returnable under our Return Policy, namely innerwear, personal care and hygiene items once opened, consumables, and customised items, unless the item was received defective, damaged or wrong. Items damaged because of misuse, or returned without the original packaging and accessories, may also be refused.
6. If you have not received your refund
- Check your bank or UPI app statement, as some banks show refunds under a different description.
- Wait until the full timeline above has passed.
- Contact us at info.kabbumart@gmail.com or +91 63783 51784 with your order number. We will share the refund reference number (ARN or UTR) so that you can follow it up with your bank.
If your issue is not solved, you can approach our Grievance Officer as described on the Grievance Redressal page.
7. Chargebacks
Please contact us before raising a chargeback with your bank. A refund that we have already initiated cannot be paid twice. If a chargeback is raised for a transaction that we have already refunded, we will give the evidence to the bank.
8. Contact
Kabbu Mart, F.No. 141/C-106, Rama Krishna Apartment, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020. Email: info.kabbumart@gmail.com. Phone: +91 98290 00051 or +91 63783 51784, Monday to Saturday, 10:00 AM to 6:00 PM IST.