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Kabbu Mart

Payment Security

Effective from 01 Oct 2001 · Version 1

Last updated: 12 October 2026.

Paying safely is our top priority. This page explains how payments work on kabbumart.com, how your payment information is protected, and what you can do to stay safe.

Accepted payment methods

  • UPI, using any UPI app or by scanning a QR code.
  • Credit cards and debit cards.
  • Net banking.
  • Wallets.
  • Cash on Delivery for eligible pincodes and order values. A COD fee of ₹49 applies by default, and the live value is shown at checkout.

All prices are in Indian Rupees and include GST. The total shown at checkout, including shipping and any COD fee, is the amount you pay.

RBI-authorised payment gateways

Online payments are processed by RBI-authorised payment gateways such as Razorpay, Cashfree or PhonePe. When you choose to pay online, you are taken to the secure payment page of the gateway, where you enter your details. The gateways follow the security standards required by the Reserve Bank of India and the card networks, including PCI DSS (Payment Card Industry Data Security Standard).

We do not store your card details

Kabbu Mart never sees, stores or has access to your full card number, CVV, expiry date, UPI PIN, net banking user ID or password, or the OTP sent by your bank. Our website only receives the result of the payment (successful or failed), a transaction reference and the payment method used, so that we can confirm your order and process refunds.

Security measures

  • The whole website uses encrypted HTTPS connections. Look for the lock symbol in your browser.
  • Card payments follow the additional authentication required in India, such as an OTP or app approval from your bank.
  • Card details saved for faster checkout, if you choose that option, are stored as secure tokens by the card network and the gateway, not by us, in line with RBI rules.
  • We verify every payment with the gateway through a secure server-to-server check before confirming an order.
  • Our systems limit repeated login and OTP attempts and keep activity logs to detect misuse.

Cash on Delivery

You pay the delivery person when you receive the parcel. We may verify your phone number with an OTP before accepting a COD order, and COD may not be available for every pincode or order value.

If a payment fails

  • If money was deducted but you did not receive an order confirmation, please wait. Most banks reverse it automatically within 5 to 7 business days.
  • If it has not been reversed after that period, write to info.kabbumart@gmail.com with the transaction reference, date and amount, and we will help you to trace it with the gateway.
  • Please do not pay twice for the same order. If you are unsure, check My Orders first.

Refunds

Refunds are sent to the original payment method within 7 to 10 business days after approval. For Cash on Delivery orders, we refund by UPI or bank transfer. Please see the Refund Policy for the full details.

How to protect yourself

  • Kabbu Mart will never ask you for your card number, CVV, UPI PIN, password or OTP on a call, WhatsApp message, SMS or email.
  • Do not accept a UPI "collect request" that you did not expect. Entering your UPI PIN is only for sending money, never for receiving it.
  • Pay only on kabbumart.com or on the gateway page you reach from it. Check that the address of the website is correct.
  • Do not share OTPs with anyone, including someone who claims to be from Kabbu Mart or your bank.
  • If you suspect fraud, contact your bank immediately and report it to the National Cyber Crime Reporting Portal (cybercrime.gov.in) or call 1930.

Contact

For any payment concern, write to info.kabbumart@gmail.com or call +91 63783 51784, Monday to Saturday, 10:00 AM to 6:00 PM IST. Kabbu Mart is operated by Navneet Sogani (Proprietorship), GSTIN 08AGCPS3507N1Z2, F.No. 141/C-106, Rama Krishna Apartment, Shipra Path, Mansarovar, Jaipur, Rajasthan 302020.