Refund and Cancellation Policy

 

At Kabbu Mart, we aim to provide the best customer service and satisfaction with our products. We understand that sometimes circumstances change or issues arise. Please review our refund and cancellation policies below to understand how we can assist you.

Cancellation Policy:

 

1. Order Cancellation by Customer:

• You can cancel your order before it is shipped. To cancel an order, please contact our customer service team as soon as possible.
• If the order has not yet been processed, we will cancel it and issue a full refund.
• If the order has already been shipped, it cannot be canceled. However, you can initiate a return once you receive the product.

 

2. Order Cancellation by Kabbu Mart:

• We reserve the right to cancel orders for various reasons, including stock unavailability, payment issues, or errors in product or pricing information. If we cancel your order, you will receive a full refund.

 

Refund Policy:

1. Eligibility for Refunds:

• To be eligible for a refund, you must request a return and provide an unboxing video as proof of the product’s condition.
• Refunds are applicable for products that are defective, damaged, or incorrect.
• Products must be unused and in their original packaging to qualify for a refund.

 

2. Process for Refunds:

• To initiate a refund, contact our customer service team within 15 days of receiving your order. Provide your order details and the unboxing video.
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
• Your product must be returned within 15 days after accepting the return request.
• If approved, the refund amount will be initiated within 7 days after receiving the product. The refund will be credited to your original method of payment within a certain number of days, depending on your payment provider’s policies. 

3. Non-Refundable Items:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.
• Any item returned more than 15 days after delivery is not eligible for a refund.

 

Shipping Costs for Returns:

1. Customer-Initiated Returns:

• If you are returning an item for reasons other than damage, defect, or incorrect product, you will be responsible for paying the return shipping costs.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

2. Kabbu Mart-Initiated Returns:

• If the return is due to a defect, damage, or incorrect product, we will cover the return shipping costs.

 

 

How to Contact Us:

If you need to cancel an order, request a refund, or have any questions regarding our policies, please contact our customer service team:

 

• Phone: 6378351784
• Email: kabbumart@gmail.com

 

We appreciate your business and strive to provide the best service possible.

Thank you for shopping with Kabbu Mart.